Backorder Policy

At Network Devices Inc., we strive to maintain a robust inventory of networking hardware to meet customer demands. However, in cases where demand exceeds available stock, we offer backorders as a solution. This allows customers to secure their desired products while we work to replenish our inventory. By placing a backorder with Network Devices Inc., the Buyer agrees to the following terms and conditions:

Placing a Backorder

Back orders can be placed by contacting our customer support team via phone or email. We will provide an estimated restocking date and keep you updated throughout the process.

Payment

Payment for back-ordered items will be either fully or partially processed (based on your payment terms with Network Devices Inc.) at the time the backorder is placed. This ensures the item is reserved for you and prioritized once it becomes available.

Shipping and Delivery

As soon as the back-ordered product becomes available, we will promptly ship the item to you using your selected shipping method. You will receive a shipping confirmation email with tracking information to monitor the progress of your order.

Order Updates

We will provide regular updates on the status of your backorder, including any changes to the estimated restocking date. If there are significant delays or if the product is discontinued, you may cancel your backorder without incurring any additional charges.

Non-Refundable and Non-Cancellable

The Buyer acknowledges and agrees that all backorders are considered non-refundable and non-cancellable, committing to the purchase of the specified quantity and type of product(s) listed in the backorder. However, under certain circumstances, such as a significant restocking delay exceeding 10 weeks that adversely impacts the Buyer’s business operations, Network Devices Inc. may allow the cancellation of the backorder at its discretion.

Final Sale

The Buyer acknowledges and agrees that all back-ordered products are considered final sales. Network Devices Inc. does not accept returns for back-ordered items, except in cases where the product(s) are verified as defective upon receipt.

Defective Items

If you receive a defective, back-ordered product, notify us within 2 business days of receipt. We will take appropriate measures to resolve the issue, including replacement or refund as agreed upon by both parties.

Governing Agreement

The Buyer and Network Devices Inc. agree that this Backorder Policy exclusively governs the backorder of all products. This policy takes precedence over any terms, conditions, policies, or agreements previously established by either the Buyer or Network Devices Inc. No other documents, including but not limited to purchase orders, published terms and conditions, or similar agreements, shall apply to back-ordered products.

Governing Law and Dispute Settlement

All acts and transactions pursuant to the terms and conditions mentioned here, including the rights and obligations of the parties, shall be governed, construed, and interpreted in accordance with the laws of Texas without giving effect to principles of conflicts of law. The federal and state courts in Fort Bend County, Texas, shall be the exclusive forum for any action brought here under, and both parties' consent to the jurisdiction of the state and federal courts in Fort Bend County, Texas.

Attorney's Fees

In the event that any suit or action is instituted to enforce any provision in the invoice or any and all acts and transactions pursuant to this Backorder Policy, Network Devices Inc., in such dispute, shall be entitled to recover all fees, costs, and expenses of enforcing any right under or with respect to the invoice or this Backorder Policy, including without limitation, reasonable fees and expenses of attorneys and accountants, which shall include, without limitation, all fees, costs, and expenses of appeals. Our aim is to provide you with the best possible customer experience, and we will work tirelessly to resolve any issues that may arise.

By placing a backorder with Network Devices Inc., you confirm your understanding and acceptance of these terms and conditions. If you have questions or concerns, our customer service team is ready to assist you. We are committed to ensuring a positive experience at every step.