Backorder Policy

At Network Devices Inc., we strive to maintain an extensive inventory of Network Hardware products to meet our customers' needs. However, we may offer backorders to customers in situations when the demand for a particular product exceeds the available inventory. This can happen due to various reasons, such as supply chain disruptions, unexpected surges in demand, manufacturing delays, or limited production capacity.

By placing a backorder with Network Devices Inc., the Buyer agrees to the following terms and conditions:

Placing a Backorder

You may place a backorder by contacting our customer support team via phone or email. We will provide you with an estimated restocking date and keep you informed throughout the process.

Payment

Payment for back-ordered items will be fully or partially (based on your payment terms with Network Devices Inc.) processed at the time of placing the backorder. This allows us to reserve the item for you and prioritize your order once the product is back in stock.

Shipping and Delivery

As soon as the back-ordered product becomes available, we will promptly ship the item to you using your selected shipping method. You will receive a shipping confirmation email with tracking information to monitor the progress of your order.

Order Updates

We will provide regular updates on the status of your back-ordered item, including any changes to the estimated restocking date. If the restocking date changes significantly or the product is discontinued by the Manufacturer, you may cancel your backorder without incurring any penalties.

Non-Refundable and Non-Cancellable

The Buyer acknowledges and accepts that all backorders are deemed non-refundable and non-cancellable, and they agree to purchase the specified quantity and type of product(s) listed in the backorder. Depending on the specific terms and conditions of the order, Network Devices Inc. may allow the customer to cancel the order if the restocking delay is significant (more than a 10-week delay) and negatively impacts the customer's business.

Final Sale

The Buyer agrees that the sale of all back-ordered products is final. Network Devices Inc. is not obligated to accept any returns for the back-ordered items, except in cases where the product(s) are confirmed to be defective upon receipt.

Defective Items

If the back-ordered product(s) are found to be defective upon receipt, the Buyer must notify Network Devices Inc. within 2 business days of receiving the item. In such cases, appropriate measures will be taken to address the issue, as agreed upon by both parties.

Governing Agreement

The Buyer and Network Devices Inc. agree that this Backorder Policy governs the backorder of all products. This policy shall supersede any and all terms listed within the Buyer's or Network Devices Inc.'s terms, conditions, policies, or agreements. No other document or policy shall apply to any back-ordered product, including but not limited to: purchase orders, published terms and conditions, or other documents.

Governing Law and Dispute Settlement

All acts and transactions pursuant to the terms and conditions mentioned here, including the rights and obligations of the parties, shall be governed, construed, and interpreted in accordance with the laws of New Jersey without giving effect to principles of conflicts of law. The federal and state courts in Morris County, New Jersey, shall be the exclusive forum for any action brought hereunder, and both parties' consent to the jurisdiction of the state and federal courts in Morris County, New Jersey.

Attorney's Fees

In the event that any suit or action is instituted to enforce any provision in the invoice or any and all acts and transactions pursuant to this Backorder Policy, Network Devices Inc., in such dispute, shall be entitled to recover all fees, costs, and expenses of enforcing any right under or with respect to the invoice or this Backorder Policy, including without limitation, reasonable fees and expenses of attorneys and accountants, which shall include, without limitation, all fees, costs, and expenses of appeals. Our aim is to provide you with the best possible customer experience, and we will work tirelessly to resolve any issues that may arise. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. Our dedicated customer service team is available to assist you and will do everything possible to ensure you are completely satisfied with your purchase from Network Devices Inc.

By placing a backorder with Network Devices Inc., the Buyer confirms their understanding and acceptance of these terms and conditions.