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Return Policy
At Network Devices Inc., your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a flexible return policy to address your concerns and ensure a smooth resolution.
General Return Policy
Products purchased from Network Devices Inc. may be returned within 30 days of purchase, provided they are in their original condition and packaging, including manuals, accessories, and other included items. Items showing signs of wear or use may not be eligible for returns.
Dead on Arrival Policy
If you receive a defective, damaged, or incorrect product, contact us within 7 days of delivery at +1-201-559-1474 or sales@networkdevicesinc.com. We will promptly arrange a replacement or refund based on your preference. Network Devices Inc. will cover reasonable ground shipping fees for these returns. Timely notification within the 7-day window is required to ensure smooth processing.
Final Sale and Non-Returnable Items
Please note that some items may be designated as final sales, rendering them ineligible for return. Such items may include, but are not limited to, products sold "as-is," completed or ongoing IT services, software and licenses, special order items and consumable items such as batteries and ink. Items that are returned damaged, unsanitary, or missing major contents will not be eligible for a refund.
Returns and Exchanges with RMA Number
All returns and exchanges require an RMA (Return Merchandise Authorization) number, valid for 14 days. To obtain an RMA, contact us at +1-201-559-1474 or sales@networkdevicesinc.com. Returns missing packaging or accessories may result in a reduced refund. If you suspect your order is lost in transit, notify us within 7 days of the shipment date.
Restocking Fees
Should you return a product, restocking fees will be applied depending on the condition of the item:
New Condition with Unopened Original Box: If the product is in mint condition and the original box remains unopened, the refund will be subject to a 20% - 30% restocking fee depending on the actual condition of the box.
Open Box: If the product has been opened but is still in new condition, the refund will be subject to a 30% - 50% restocking fee depending on the actual condition of the product.
Missing Box: If the product is returned without its original box, the refund will be subject to a 50% - 70% restocking fee depending on the actual condition of the product.
Used or Damaged Condition: If the product is returned in a used or damaged condition, the refund will be subject to an 80% restocking fee.
Should you return a product, restocking fees will be applied depending on the condition of the item:
- New Condition with Unopened Original Box: If the product is in mint condition and the original box remains unopened, the refund will be subject to a 20% - 30% restocking fee depending on the actual condition of the box.
- Open Box: If the product has been opened but is still in new condition, the refund will be subject to a 30% - 50% restocking fee depending on the actual condition of the product.
- Missing Box: If the product is returned without its original box, the refund will be subject to a 50% - 70% restocking fee depending on the actual condition of the product.
- Used or Damaged Condition: If the product is returned in a used or damaged condition, the refund will be subject to an 80% restocking fee.
Please note that shipping costs are non-refundable, while taxes will be applied to the refunded amount.
Governing Law and Dispute Settlement
This return policy and all related transactions are governed by the laws of Texas. Disputes will be settled exclusively in the state or federal courts of Fort Bend County, Texas, and both parties consent to this jurisdiction.
Attorney's Fees
If any suit or action is instituted to enforce any provision in the invoice or any and all acts and transactions pursuant to this Return Policy, Network Devices Inc., in such dispute, shall be entitled to recover all fees, costs, and expenses of enforcing any right under or concerning the invoice or this Return Policy, including without limitation, reasonable fees and expenses of attorneys and accountants, which shall include, without limitation, all fees, costs, and expenses of appeals.
Our aim is to provide the best possible customer experience, and we will work tirelessly to resolve any issues that may arise. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. Our dedicated customer service team is available to assist you and will do everything possible to ensure you are completely satisfied with your purchase from Network Devices Inc.
