Policies

At Network Devices Inc., your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a flexible return policy to address your concerns and ensure a smooth resolution.

Products purchased from Network Devices Inc. may be returned within 30 days of purchase, provided they are in their original condition and packaging, including manuals, accessories, and other included items. Items showing signs of wear or use may not be eligible for returns.

If you receive a defective, damaged, or incorrect product, contact us within 7 days of delivery at +1-201-559-1474 or sales@networkdevicesinc.com. We will promptly arrange a replacement or refund based on your preference. Network Devices Inc. will cover reasonable ground shipping fees for these returns. Timely notification within the 7-day window is required to ensure smooth processing.

Please note that some items may be designated as final sales, rendering them ineligible for return. Such items may include, but are not limited to, products sold "as-is," completed or ongoing IT services, software and licenses, special order items and consumable items such as batteries and ink. Items that are returned damaged, unsanitary, or missing major contents will not be eligible for a refund.

All returns and exchanges require an RMA (Return Merchandise Authorization) number, valid for 14 days. To obtain an RMA, contact us at +1-201-559-1474 or sales@networkdevicesinc.com. Returns missing packaging or accessories may result in a reduced refund. If you suspect your order is lost in transit, notify us within 7 days of the shipment date.

Should you return a product, restocking fees will be applied depending on the condition of the item:

• New Condition with Unopened Original Box: If the product is in mint condition and the original box remains unopened, the refund will be subject to a 20% - 30% restocking fee depending on the actual condition of the box.

• Open Box: If the product has been opened but is still in new condition, the refund will be subject to a 30% - 50% restocking fee depending on the actual condition of the product.

• Missing Box: If the product is returned without its original box, the refund will be subject to a 50% - 70% restocking fee depending on the actual condition of the product.

• Used or Damaged Condition: If the product is returned in a used or damaged condition, the refund will be subject to an 80% restocking fee.

Please note that shipping costs are non-refundable, while taxes will be applied to the refunded amount.

This return policy and all related transactions are governed by the laws of New Jersey. Disputes will be settled exclusively in the state or federal courts of Morris County, New Jersey, and both parties consent to this jurisdiction.

If any suit or action is instituted to enforce any provision in the invoice or any and all acts and transactions pursuant to this Return Policy, Network Devices Inc., in such dispute, shall be entitled to recover all fees, costs, and expenses of enforcing any right under or concerning the invoice or this Return Policy, including without limitation, reasonable fees and expenses of attorneys and accountants, which shall include, without limitation, all fees, costs, and expenses of appeals.

Our aim is to provide the best possible customer experience, and we will work tirelessly to resolve any issues that may arise. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. Our dedicated customer service team is available to assist you and will do everything possible to ensure you are completely satisfied with your purchase from Network Devices Inc.

At Network Devices Inc., we strive to maintain a robust inventory of networking hardware to meet customer demands. However, in cases where demand exceeds available stock, we offer backorders as a solution. This allows customers to secure their desired products while we work to replenish our inventory. By placing a backorder with Network Devices Inc., the Buyer agrees to the following terms and conditions:

Backorders can be placed by contacting our customer support team via phone or email. We will provide an estimated restocking date and keep you updated throughout the process.

Payment for back-ordered items will be either fully or partially processed (based on your payment terms with Network Devices Inc.) at the time the backorder is placed. This ensures the item is reserved for you and prioritized once it becomes available.

As soon as the back-ordered product becomes available, we will promptly ship the item to you using your selected shipping method. You will receive a shipping confirmation email with tracking information to monitor the progress of your order.

We will provide regular updates on the status of your backorder, including any changes to the estimated restocking date. If there are significant delays or if the product is discontinued, you may cancel your backorder without incurring any additional charges.

The Buyer acknowledges and agrees that all backorders are considered non-refundable and non-cancellable, committing to the purchase of the specified quantity and type of product(s) listed in the backorder. However, under certain circumstances, such as a significant restocking delay exceeding 10 weeks that adversely impacts the Buyer’s business operations, Network Devices Inc. may allow the cancellation of the backorder at its discretion.

The Buyer acknowledges and agrees that all back-ordered products are considered final sales. Network Devices Inc. does not accept returns for back-ordered items, except in cases where the product(s) are verified as defective upon receipt.

If you receive a defective back-ordered product, notify us within 2 business days of receipt. We will take appropriate measures to resolve the issue, including replacement or refund as agreed upon by both parties.

The Buyer and Network Devices Inc. agree that this Backorder Policy exclusively governs the backorder of all products. This policy takes precedence over any terms, conditions, policies, or agreements previously established by either the Buyer or Network Devices Inc. No other documents, including but not limited to purchase orders, published terms and conditions, or similar agreements, shall apply to back-ordered products.

All acts and transactions pursuant to the terms and conditions mentioned here, including the rights and obligations of the parties, shall be governed, construed, and interpreted in accordance with the laws of New Jersey without giving effect to principles of conflicts of law. The federal and state courts in Morris County, New Jersey, shall be the exclusive forum for any action brought here under, and both parties' consent to the jurisdiction of the state and federal courts in Morris County, New Jersey.

In the event that any suit or action is instituted to enforce any provision in the invoice or any and all acts and transactions pursuant to this Backorder Policy, Network Devices Inc., in such dispute, shall be entitled to recover all fees, costs, and expenses of enforcing any right under or with respect to the invoice or this Backorder Policy, including without limitation, reasonable fees and expenses of attorneys and accountants, which shall include, without limitation, all fees, costs, and expenses of appeals. Our aim is to provide you with the best possible customer experience, and we will work tirelessly to resolve any issues that may arise.

By placing a backorder with Network Devices Inc., you confirm your understanding and acceptance of these terms and conditions. If you have questions or concerns, our customer service team is ready to assist you. We are committed to ensuring a positive experience at every step.

When you make a purchase from Network Devices Inc., we collect personal information, including your name, address, and email address. Additionally, we may automatically receive your computer’s IP address during your visit to our website to gather insights about your browser and operating system.

With your consent, we may also send emails to inform you about our store, new products, promotions, and updates.

How We Obtain Your Consent?

Providing personal information for transactions implies consent to its use for that purpose. For secondary uses, such as marketing, we request explicit consent or provide an option to decline.

Withdrawing Consent

You can withdraw consent at any time by contacting us at sales@networkdevicesinc.com

We may disclose your personal information to comply with legal obligations or if you violate our Terms of Service.

Our store is hosted on Shopify Inc., which provides a secure e-commerce platform. Your data is stored on Shopify’s servers with industry-standard encryption and firewall protection.

Payment Processing

When you use a direct payment gateway, your credit card information is securely stored by Shopify, adhering to PCI-DSS standards for data protection. Transaction data is retained only for the duration necessary to complete your purchase and is securely deleted thereafter.

For additional details, please review Shopify's Privacy Policy and Terms of Service.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies to understand how they will handle your personal information.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada, and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Our site may contain links to other websites. We encourage reviewing their privacy policies, as we are not responsible for their practices.

We use reasonable precautions and industry standards to protect your personal information from unauthorized access, loss, or misuse.

Here is a list of cookies that we use. We've listed them here so you can choose whether you want to opt out of cookies.

• _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.).
• _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits
• _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
• cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
• _secure_session_id, unique token, sessional
• storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

By using our website, you confirm that you are either the age of majority in your jurisdiction or have obtained the necessary consent to allow any minor dependents to use the site.

We reserve the right to modify this policy at any time. Updates will be posted here, and material changes will be communicated to ensure transparency.

If Network Devices Inc. merges with or is acquired by another company, your information may be transferred to continue providing our services.

If you believe material made available by Network Devices Inc infringes upon any copyright you own or control, you may notify us according to our DMCA Copyright Infringement Notice Policy. Please report infringement issues to sales@networkdevicesinc.com.

For inquiries about your personal information, corrections, or complaints, contact our Privacy Compliance Officer at:
Email: sales@networkdevicesinc.com