Purchase Orders (Net 30)

Net 30 terms available for qualified businesses, government agencies, and public education institutions. Government and education accounts are eligible for instant approval. Submit your PO to sales@networkdevicesinc.com or call +1-201-559-1474.

Wire Transfer / ACH

For high-value or bulk orders. Domestic wires typically clear in 1-2 business days, international in 3-4 days. Your order ships as soon as funds are confirmed. Contact sales@networkdevicesinc.com for banking and routing details.

Credit & Debit Cards

Visa, Mastercard, American Express, and Discover. Payment processes instantly and your in-stock order moves to fulfillment the same day.

PayPal

Pay with your PayPal balance or any card linked to your account. Checkout takes seconds if you're already logged in.

Apple Pay & Google Pay

Available at checkout for fast, one-tap payment from your mobile device or browser. No manual card entry required.

Credit Key (B2B Financing)

Financing for B2B purchases. Pay in full within 30 days at zero interest, or split your order into installments up to 12 months. Apply at checkout to preserve working capital.

General Returns

You have 30 days from the purchase date to return eligible products. The gear must be in its original condition and packaging, including all manuals, cables, and accessories. If the equipment shows signs of a physical rack installation or looks like it spent a week in a dusty server room, it is not eligible for a return.

Dead on Arrival (DOA) & Defective Gear

Hardware fails. We know this. If you receive a defective, damaged, or incorrect product, you have 7 days from delivery to tell us. Call +1-201-559-1474 or email sales@networkdevicesinc.com. We will promptly arrange a replacement or a refund, and we will cover the reasonable ground shipping fees to make it right. If you miss the 7-day notification window, the process gets significantly harder.

Final Sale and Non-Returnable Items

Some purchases are permanent. We do not accept returns on items sold "as-is," completed or ongoing IT services, software and licenses, special order items, and consumable items like batteries and ink. If you return an item that is damaged, unsanitary, or missing major contents, it will not be eligible for a refund.

Returns and Exchanges with RMA Number

Every return and exchange requires a Return Merchandise Authorization (RMA) number. Contact our sales team at +1-201-559-1474 or sales@networkdevicesinc.com to get one. Your RMA is valid for exactly 14 days. If you ship gear back missing packaging or accessories, your refund will be reduced. If you suspect an order is lost in transit, you must notify us within 7 days of the shipment date.

Restocking Fees

Please note that shipping costs are non-refundable, while taxes will be applied to the refunded amount.

Governing Law & Legal Reality

This return policy and all related transactions are governed by the laws of Texas. Any disputes will be settled exclusively in the state or federal courts of Fort Bend County, Texas, and both parties consent to this jurisdiction. If legal action is instituted to enforce any provision in the invoice or this policy, Network Devices Inc. is entitled to recover all fees, costs, and expenses, including reasonable fees for attorneys and accountants, covering all steps up to and including appeals.

Questions?

Still confused? Call +1-201-559-1474 or email sales@networkdevicesinc.com. We would rather explain the policy than argue about it later.

Order Processing

Orders placed by 4 PM EST ship the same day. Orders after 4 PM EST go out the next business day. If something delays your order, we contact you directly. No silent cancellations, no guessing.

Domestic Shipping

We ship Monday through Friday via UPS, FedEx, or USPS. Free shipping on orders over $100. Delivery typically takes 1 to 6 business days depending on location. Orders under $100 are calculated at checkout based on carrier, method, weight, and destination.

International Shipping

We ship worldwide through UPS, FedEx, and DHL. Transit times typically range from 7 to 15 business days depending on destination and shipping method. Customs clearance can add time.

Shipping Restrictions

We comply with U.S. export laws. We cannot ship to countries under U.S. trade embargo or sanctions, including but not limited to Cuba, Iran, North Korea, Syria, and Crimea. Orders that violate these regulations will be cancelled.

Sales Tax

Sales tax applies to orders shipped to New Jersey, Texas, Florida, and Pennsylvania unless a valid tax exemption certificate is provided before order processing. The certificate must match the product and ship-to location.

Shipping Addresses

Provide a complete and accurate shipping address at checkout. We are not responsible for orders shipped to incorrect addresses due to customer error. Need to change your address after ordering? Contact us immediately. Once the order is processed or shipped, we may not be able to modify it.

Returns and Refunds

For return and exchange details, see our Return & RMA Policy.

Compliance with Laws and Regulations

By placing an order, you agree to comply with all applicable laws and regulations, including U.S. export controls and the import regulations of your destination country.

Questions?

Call +1-201-559-1474 or email sales@networkdevicesinc.com. We ship fast and we answer faster.

Placing a Backorder

Back orders can be placed by contacting our customer support team via phone or email. We will provide an estimated restocking date and keep you updated throughout the process.

Payment

Payment for back-ordered items will be either fully or partially processed (based on your payment terms with Network Devices Inc.) at the time the backorder is placed. This ensures the item is reserved for you and prioritized once it becomes available.

Shipping and Delivery

As soon as the back-ordered product becomes available, we will promptly ship the item to you using your selected shipping method. You will receive a shipping confirmation email with tracking information to monitor the progress of your order.

Order Updates

We will provide regular updates on the status of your backorder, including any changes to the estimated restocking date. If there are significant delays or if the product is discontinued, you may cancel your backorder without incurring any additional charges.

Non-Refundable and Non-Cancellable

The Buyer acknowledges and agrees that all backorders are considered non-refundable and non-cancellable, committing to the purchase of the specified quantity and type of product(s) listed in the backorder. However, under certain circumstances, such as a significant restocking delay exceeding 10 weeks that adversely impacts the Buyer’s business operations, Network Devices Inc. may allow the cancellation of the backorder at its discretion.

Final Sale

The Buyer acknowledges and agrees that all back-ordered products are considered final sales. Network Devices Inc. does not accept returns for back-ordered items, except in cases where the product(s) are verified as defective upon receipt.

Defective Items

If you receive a defective, back-ordered product, notify us within 2 business days of receipt. We will take appropriate measures to resolve the issue, including replacement or refund as agreed upon by both parties.

Governing Agreement

The Buyer and Network Devices Inc. agree that this Backorder Policy exclusively governs the backorder of all products. This policy takes precedence over any terms, conditions, policies, or agreements previously established by either the Buyer or Network Devices Inc. No other documents, including but not limited to purchase orders, published terms and conditions, or similar agreements, shall apply to back-ordered products.

Governing Law and Dispute Settlement

All acts and transactions pursuant to the terms and conditions mentioned here, including the rights and obligations of the parties, shall be governed, construed, and interpreted in accordance with the laws of Texas without giving effect to principles of conflicts of law. The federal and state courts in Fort Bend County, Texas, shall be the exclusive forum for any action brought here under, and both parties' consent to the jurisdiction of the state and federal courts in Fort Bend County, Texas.

Attorney's Fees

In the event that any suit or action is instituted to enforce any provision in the invoice or any and all acts and transactions pursuant to this Backorder Policy, Network Devices Inc., in such dispute, shall be entitled to recover all fees, costs, and expenses of enforcing any right under or with respect to the invoice or this Backorder Policy, including without limitation, reasonable fees and expenses of attorneys and accountants, which shall include, without limitation, all fees, costs, and expenses of appeals. Our aim is to provide you with the best possible customer experience, and we will work tirelessly to resolve any issues that may arise.

By placing a backorder with Network Devices Inc., you confirm your understanding and acceptance of these terms and conditions. If you have questions or concerns, our customer service team is ready to assist you. We are committed to ensuring a positive experience at every step.

SECTION 1 - INFORMATION COLLECTION

When you make a purchase from Network Devices Inc., we collect personal information, including your name, address, and email address. Additionally, we may automatically receive your computer's IP address during your visit to our website to gather insights about your browser and operating system.

With your consent, we may also send emails to inform you about our store, new products, promotions, and updates.

SECTION 2 - CONSENT

How do we obtain your consent?

Providing personal information for transactions implies consent to its use for that purpose. For secondary uses, such as marketing, we request explicit consent or provide an option to decline.

How to withdraw consent?

You can withdraw consent at any time by contacting us at sales@networkdevicesinc.com

SECTION 3 - DISCLOSURE

We may disclose your personal information to comply with legal obligations or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc., which provides a secure e-commerce platform. Your data is stored on Shopify's servers with industry-standard encryption and firewall protection.

Payment:

When you use a direct payment gateway, your credit card information is securely stored by Shopify, adhering to PCI-DSS standards for data protection. Transaction data is retained only for the duration necessary to complete your purchase and is securely deleted thereafter.

For additional details, please review Shopify's Privacy Policy and Terms of Service.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies to understand how they will handle your personal information.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada, and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

SECTION 6 - LINKS & SECURITY

Our site may contain links to other websites. We encourage reviewing their privacy policies, as we are not responsible for their practices.

We use reasonable precautions and industry standards to protect your personal information from unauthorized access, loss, or misuse.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We've listed them here so you can choose whether you want to opt out of cookies.

• _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.).
• _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits
• _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
• cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
• _secure_session_id, unique token, sessional
• storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using our website, you confirm that you are either the age of majority in your jurisdiction or have obtained the necessary consent to allow any minor dependents to use the site.

SECTION 9 - PRIVACY POLICY CHANGES

We reserve the right to modify this policy at any time. Updates will be posted here, and material changes will be communicated to ensure transparency.

If Network Devices Inc. merges with or is acquired by another company, your information may be transferred to continue providing our services.

SECTION 10 - INFRINGEMENT CLAIMS / DMCA NOTICES

If you believe material made available by Network Devices Inc infringes upon any copyright you own or control, you may notify us according to our DMCA Copyright Infringement Notice Policy. Please report infringement issues to sales@networkdevicesinc.com.

SECTION 11 - QUESTIONS AND CONTACT INFORMATION

For inquiries about your personal information, corrections, or complaints, contact our Privacy Compliance Officer at: